Privacy Policy

1. Introduction

Cleanology Cleaning Company ("Cleanology," "we," "our," or "us"), a service of EPD Companies, LLC, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.cleanologycc.com, use our booking system, or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and service address.
• Booking Details: Service type, preferred dates and times, home size, and special instructions.
• Payment Information: Credit card details processed securely through Stripe. We do not store full card numbers on our servers.
• Account Information: If you create an account, your login credentials and booking history.
• Communications: Messages you send us via email, phone, or our contact form.

We also collect certain information automatically when you visit our website:

• Usage Data: Pages visited, time spent, referring URLs, and browser type.
• Device Information: IP address, browser version, and operating system.
• Cookies: Session cookies and analytics cookies (see Section 7).

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your cleaning service bookings.
• Send booking confirmations, reminders, and receipts via email or SMS.
• Process payments and prevent fraudulent transactions.
• Respond to your inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Send promotional communications (with your consent; you may opt out at any time).
• Comply with legal obligations under Florida law and applicable federal regulations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website and delivering services (e.g., Stripe for payments, Resend for email delivery, Twilio for SMS). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: To protect the rights, property, or safety of Cleanology, our clients, or others.

4b. SMS Text Message Communications

If you opt in to SMS text message updates during the booking process, you consent to receive text messages from Cleanology Cleaning Company at the phone number you provide. These messages may include booking confirmations, 24-hour appointment reminders, and service update notifications.

Message frequency: Typically 1–3 messages per booking. Message and data rates may apply.

You can opt out at any time by replying STOP to any text message, or by toggling off "Text Message Updates" in your My Bookings account page. For help, reply HELP or contact us at [email protected]. Our SMS communications are sent through Twilio, Inc. (SOC 2 Type II certified).

5. Data Retention

• Account data is retained for the duration of your account and for 3 years after account closure.
• Booking records are retained for 7 years for accounting and tax compliance purposes.
• Payment records (Stripe IDs only) are retained for 7 years per financial record-keeping requirements.
• SMS opt-in records are retained for 4 years per TCPA compliance requirements.
• Analytics and usage data is retained for 24 months in aggregated form.

You may request deletion of your personal data at any time (see Section 8).

6. Data Security

We implement multiple layers of security to protect your personal information:

• All data is transmitted over HTTPS/TLS encrypted connections.
• Session authentication uses JWT-signed, HttpOnly cookies that cannot be accessed by client-side scripts.
• Payment data is handled exclusively by Stripe (PCI-DSS Level 1 certified) and never stored on our servers.
• Our database is hosted on TiDB Cloud (SOC 2 Type II certified).
• Access to customer data is restricted to authorized personnel via role-based access controls.
• We maintain an internal audit log of all administrative actions involving customer data.
• Booking and contact form endpoints are protected by rate limiting to prevent automated abuse.

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential Cookies: Required for the website to function, including session management and authentication.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., page views, traffic sources).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Data Portability: Request your data in a portable format where technically feasible.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: